Privacy Policy

Effective Date: 10th September 2025
Last Updated: 10th September 2025

At StudioSync, we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose data when you interact with our website, applications, and services. By using StudioSync, you agree to the practices described below.

1. Information We Collect

When you use StudioSync, we may collect the following categories of information:

• Account Information: Your name, email address, login credentials, and payment details when creating or managing an account.

• Usage Information: Details about your interaction with StudioSync, such as login times, features accessed, session activity, and error or crash reports.

• Client Content: Photographs, files, metadata, and related information uploaded, synced, or shared by you through the platform. This content is considered private to you and your clients.

• Device & Technical Information: Information about the device you use to access StudioSync, including operating system version (Windows or macOS), device identifiers, IP address, browser type, and performance metrics.

• Communications: Records of communications with our support team or when responding to surveys, feedback forms, or promotional campaigns.

2. How We Use Your Information

We process the information we collect to:

1. Provide Core Services

   • Enable photo upload, syncing, client review, and export functionality.

   • Maintain user accounts and manage authentication.

2. Improve and Personalize Experience

   • Monitor performance and usage trends to enhance functionality.

   • Develop new features and optimize existing workflows.

3. Billing and Account Management

   • Process subscription payments, invoices, and refunds.

   • Manage licensing and account renewals.

4. Communications

   • Send service-related notifications, updates, and support responses.

   • Share promotional offers or product announcements (if you opt in).

5. Compliance and Safety

   • Prevent fraudulent activity, misuse, or unauthorized access.

   • Fulfill legal obligations and enforce our Terms of Service.

3. Data Security

We take reasonable organizational, technical, and administrative measures to protect the information we collect and store. While no system can be guaranteed 100% secure, we work to ensure that data is handled responsibly and protected from unauthorized access, disclosure, or alteration.

4. Sharing of Information

We do not sell or rent personal information to third parties. However, we may share limited information in the following situations:

• With Service Providers: We engage third-party vendors (e.g., payment processors such as Stripe, hosting providers, or analytics services) to perform functions necessary to provide StudioSync. These providers are only permitted to use your data as instructed by us.

• For Legal Reasons: We may disclose information if required to comply with applicable law, legal process, or governmental request, or to protect the rights, property, and safety of StudioSync, our users, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of the transaction.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access and Portability: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal data, subject to retention obligations.

• Restriction: Request limitation on how your data is processed.

• Communication Preferences: Opt out of marketing emails or newsletters at any time.

To exercise these rights, please contact us at support@bigburry.com. We may need to verify your identity before fulfilling your request.

6. Data Retention

• Account-related data is retained as long as you maintain an active subscription or account.

• Uploaded photos and client content remain available until you delete them or terminate your account.

• Certain records (such as billing information) may be retained as required by law, even after account closure.

• Backup copies may remain in our systems for a limited period as part of disaster recovery protocols.

7. Third-Party Services

StudioSync relies on trusted third-party services to deliver its platform. These may include:

• Payment Processing: Stripe, UPI gateways, or equivalent providers.

• Hosting & Storage: Cloud infrastructure providers.

• Analytics: Tools that help us understand product performance and improve usability.

We encourage you to review the privacy policies of these third-party providers to understand how they manage personal data.

8. International Data Transfers

If you access StudioSync from outside the country where our servers are located, your data may be transferred internationally. In such cases, we ensure that adequate safeguards are in place to protect your information in compliance with applicable laws.

9. Children’s Privacy

StudioSync is intended for professional use and is not directed toward children under the age of 13. We do not knowingly collect or store personal data from children. If we learn that we have inadvertently collected such information, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated via our website or directly to registered users.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

StudioSync – Bigburry Hypersystems
📧 Email: support@bigburry.com
🌐 Website: https://studiosync.bigburry.com